UAE Report - Emrill Facilities Management

Emrill FM develops intensive cleaning training programme by JCI standard

Emrill Services LLC, one of the largest facilities management (FM) companies in the UAE with over 7,000 personnel, has successfully developed an intensive facilities management (FM) training programme to ensure compliance with Joint Commission International (JCI) – accreditation cleaning standards at clinics and hospitals in the UAE.

JCI provides the basis for accreditation of clinics and hospitals throughout the world, supplying organisations with the information needed to pursue or maintain patient safety, performance and improvement.

JCI accreditation is considered the gold standard in global healthcare.

Emrill holds the facilities management soft services and MEP contract for 10 Mediclinic clinics across the UAE, including the flagship Dubai Mall clinic.

Developing the structured training programme by JCI standard resulted from the following industry needs:

The challenge:
Emrill was presented with a major challenge: how to ensure all cleaning and FM soft services at Mediclinic locations throughout UAE remain compliant to JCI accreditation standards. As part of its accreditation process, Mediclinic needed to ensure its suppliers complied with JCI standards, including its facilities management partner.

The solution:
Together with Mediclinic, Emrill developed an intensive, FM training programme with real-life videos as the medium to ensure compliance with JCI standards.

The initial one week programme comprised of intensive familiarisation tours by Mediclinic personnel, specific clinicalarea training, classroom and video training, and ongoing supervision to ensure the proper maintenance ofactive work areas. Assessment of trained staff was conducted by JCI-accredited Mediclinic staff as part of an interview process requiring all cleaning staff to correctly respond to a series of questions and scenarios in the following situations:

  • Code Yellow
  • Bio hazards spill
  • Water dispenser hygiene
  • Hand hygiene
  • Personal Protective Equipment

The outcome:
To date, the programme has been successful and 52 Emrill staff have been trained and passed the final JCI interview process by JCI auditors.

The success of this programme relies on an intensive training and safety-first approach to ensure standards are maintained for the protection of all clinical staff and patients alike, while reducing the ever-present risk of cross-contamination.

Camelia Akkela, Manager - Quality & Nursing at Mediclinic Middle East commented: “Mediclinic Middle East prides itself on creating a safe and comfortable atmosphere for its patients, visitors and staff. As an outsourced service provider, Emrill, through their commitment, ability to coordinate with the nursing team and other team members, and manage duties efficiently, provides vital housekeeping support to Mediclinic Middle East’s network of clinics. Emrill helps us serve our patients in the best way we can, comply with the rules of regulatory bodies and occupational health and safety, and achieve the required international accreditation standards.”

Marc Daly, Head of Operations at Emrill commented: “In 2016 we took significant strides towards a step change in consistency, compliance and patient experience. Our people continue to make significant contributions beyond their day job, like taking accountability in events such as a fire, JCI audits and so on. Delivering a great patient experience is at the heart of everything we do.”

Emrill has positioned itself as a specialist in healthcare sector FM services and is now offering its JCI standard cleaning services to a range of healthcare facilities and hospitals throughout the UAE.



Date of upload: 16th Sep 2017

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